Zoom Help

[bickford]

I have one student who can get into the main room for class, but not the breakout rooms. He says he keeps getting an “internal service error.” It is just for our class — he can get into breakout rooms for his other classes. Very strange! Any thoughts? He is being super diligent about trying but I’m sure it must be frustrating for him.

[Abi Winegarden]

@bickford are you pre-assigning breakout rooms before the meeting? Are both you and the student logged in with your UNC account? Also, it seems breakout rooms work from the desktop app or the mobile app, but not through a browser / web client.

[Jordan Adams]

Rebecca, you’re probably correct that it’s due to the sub-accounts. Even if participants are UNC-authenticated, pre-assigning them to different breakout rooms requires them all to be on the same sub-account. This may not be the case, as many students can often be in different sub-accounts. Unfortunately, there’s not really much of a way around this, as moving specific students to a different sub-account might cause access problems with their others classes. If you have a TA, or other colleague in the department willing to assist, it can help to make them a co-host for the meeting, so they can take care of some of the behind the scenes work while you’re focused on teaching the class.

[bickford]

—yes, we’re both using unc account
—no, breakout rooms not preassigned
—Are you asking me or the student if we are using app or browser?
—I go to zoom.unc.edu like we were taught. Is that the desktop app?

[Abi Winegarden]

@bickford it sounds like you are having the same issue as Rebecca, that Jordan responded to. It could be this one student is in a different subgroup, and that their other classes are in that other subgroup as well. Can you manually place the student into a breakout room as they were describing?

[bickford]

No, it was when I tried to manually assign him to a group that he would get the internal server error. We tried several times.

I’ll have him use the desktop app and also put a ticket into ITS.

[Eugene Yamamura]

Is there a plain old test for audio and video in Zoom, without joining a meeting?
An end user says her mic is not detected, so I just want her to test connecting her audio (& video), like Skype had.
http://zoom.us/test (the offered Zoom practice test) prompts for a password. I can’t find any online Zoom resource that states what this password is.
https://support.zoom.us/hc/en-us/articles/115002262083
I’ve tried other webpages on Zoom, from my Google searches that must lead to older content. For example, one tells me, once logged in, I should be able to click on my profile photo, then Settings (maybe this is just for the Pro plan).
Last, I called Zoom US support US: +1.888.799.9666 ext 2. You can’t get help unless you put in a meeting number.

[Eugene Yamamura]

^Disregard, User can create their own mtg to test.
Confused with Webex, where not everyone has access to UNC acct.

[Jordan Adams]

Just to supplement what Eugene stated, yes, you can indeed start your own meeting to test. You can also go to “Audio Options” by clicking the arrow next to the microphone icon in the lower left, where you can view and, if needed, alter your own speaker and mic settings. This window includes a test speaker icon, a test microphone icon (that records a snippet of your voice, and plays it back to you immediately) as well as a visual microphone meter.

If you or your students are having trouble with audio input or output, please take a look at this Zoom help article which gives a few more ways to test.

[Eugene Yamamura]

In Zoom, is it possible to report the duration of an attendee was in the Zoom? I know Webex reporting allows this; but, the user prefers Zoom.
According to this page, it doesn’t specifically note that attendee duration is included in reporting:
https://support.zoom.us/hc/en-us/articles/216378603-Generating-Meeting-Reports-for-Registration-and-Polling

Thank you!

[Jordan Adams]

Eugene, length of a person’s time in a Zoom meeting is not part of the registration information, per se, but you can access the meeting information a different way by following the directions listed halfway down this page from Florida State University. Begin at “Accessing attendance reports outside of Canvas.” Information for any given meeting you’ve held should be accessible. Keep in mind that it’s not uncommon for a user to join and leave a meeting, but rejoin shortly after, due to wifi problems, computers crashing, switching devices, etc.

[Marc Howlett]

Hello! I’m trying to figure out how to create attendance reports in Zoom. Using the registration function, I was able to set up a test meeting. But when I ran the meeting reports, I was only able to see who had registered for the meeting and not who actually attended. Is this functionality available to UNC faculty and staff? Doing some Googling, it looks like it is at least possible in some configurations of Zoom. One website I went to said, “To generate an attendee list, you need to be the 1) the host of the meeting, 2) in a role with Usage Reports enabled, or 3) an account administrator or owner. You also need a Pro, API Partner, Business, or Education plan.”

*edit* Oops. It looks like a previous post referencing the Florida State link contains the answer to my question.

[Kelly Hogan]

I’m interested in helping some faculty in Biology with this question too. I went to zoom.unc.edu, clicked on reports, and found my meeting attendees, as described in the link from Florida State. https://support.canvas.fsu.edu/kb/article/1526-viewing-attendance-reports-for-zoom-meetings/
However, if students use a non-UNC account, this is difficult for faculty in large classes who rely on onyens. Can you think through this with me?

If host sets the meeting for only institutional access, will that solve the issue? Does the instructor need to set up the Zoom via Sakai external tool? Any thoughts would be helpful so we can get it right from the start with the various spreadsheets our instructors need to manage and manipulate.

[Jordan Adams]

Kelly, I’d recommend checking the “Only authenticated users can join” box, and then selecting the “UNC Zoom SSO” option below that. This will ensure that everyone joining your meeting is A. UNC-affiliated, and B. using their SSO licensed Zoom account.

Registration does indeed work as a manner to take attendance, but it does not force students to use their SSO account, so they could be logging in with a random UNC (or non-UNC) email, and using that. Then you might left with a registration roster full of a mix of onyen@email.unc.edu, alias@unc.edu, gmail, yahoo, etc. addresses to sort out. Using the SSO ensures they will be logged in the reports (via the Florida State page) with their onyen@email.unc.edu address, which will leave you with the exact attendance roster you’re looking for.

[Eugene Yamamura]

I set up a meeting, with Registration. When I go to run an Attendance Report in UNC Zoom, there is no checkbox for Show Unique Users. Thus, all my attendees are masked by asterisks.
I need to see the registrants names (and, secondarily, emails) to take attendance.

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