Zoom Help

[Gerald Cecil]

Nevermind, I did this manually.

[Paul Wolff]

Hey Gerald! I’m glad you found a solution. When I set up recurring meetings, I add a new meeting here: https://unc.zoom.us/meeting and then check the “Recurring Meeting” box. Setting the recurrance to “Weekly” is probably the best option for a class, since you can specify multiple days at the same time.

For different class sizes, we have recommended settings, depending on what you’re trying to do here: https://keepteaching.unc.edu/strategies/zoom-settings-and-tools-for-managing-online-instructional-activities/

[Bill Marzluff]

Is there an easy way to practice on the “whiteboard” tool without being in a conference?

Looking for ways to best interface with my small seminar class (15 students).

Also I couldn’t find how to record to the cloud [I see someone explained this below], so I record first class on my laptop.
Is there a way to upload the 300 MB+ file to Sakai or someplace where my students can access it.

Bill Marzluff

[Bill Marzluff]

Another quick question. When setting up my meetings, I wanted to make my TAs (who are on ZOOM) cohosts. However when I listed their emails I got an error saying they weren’t linked to my account. I assume there is an easy way to fix that.

[Jordan Adams]

@Bill,

Practicing with the whiteboard is easy. Just enter a Zoom call by yourself, and then share the whiteboard from there. Feel free to practice, record, do whatever you’d like!

On unc.zoom.us, just hit the “Host” button to start a call with yourself as the only participant.Then, hit the “share screen” and the whiteboard icon.

[Jordan Adams]

@Bill I’d contact 962-HELP concerning the co-host issues.

[Paul Wolff]

Bill, depending on where you are faculty, your individual school may have a different Zoom sub-account with slightly different settings (e.g. if you’re in a healthcare-related field those Zoom sub-accounts are a bit more locked down due to HIPPA concerns). Some of those sub-accounts won’t let you record to the cloud. In those cases, I recommend recording to your local device and then uploading to Youtube as “unlisted” since Youtube has an autocaptioning feature. You can then share the link with your students, like you would the Zoom cloud recording link.

Regarding the email addresses for co-hosts, here was my reply to a previous instructor with this issue: make sure your students have visited https://software.sites.unc.edu/zoom/ and that they have accessed their account. From there, they will be able to see their “Sign In” email, typically in the format of “onyen@email.unc.edu”

Be sure to use that email when adding them as an alternative host.

If, however, you are in a different zoom sub-account than them (as discussed above), they won’t show up as co-host options – I’d try contacting help.unc.edu and they may be able to look into this for you on the technical side of things as Jordan suggested..

[mpedzwat]

Today I had my first class via zoom. However, I had issues using the breakout room function. As the administrator, it showed that all of my students had been assigned to breakout rooms. But when I moved from group to group, only some students were in their assigned breakout rooms. The others had accepted the invitations, but were sent to their own space, where I as administrator couldn’t see them. When I came back, the students I couldn’t see told me that they were alone, unable to see or talk to other students during the breakout period. Any reason why this would happen, or ideas on how I can fix it?

[Paul Wolff]

@mpedzwat – Argh – that sounds incredibly frustrating! I’m sorry the breakout rooms didn’t work as intended for you today, but kudos for giving them a shot. If you haven’t done so already, we have a Zoom Breakout webinar recording from last week available here: https://keepteaching.unc.edu/training/ that runs around 45 minutes. There’s also a live demo tomorrow (Tuesday) at 12 PM if you’re available that’s listed on that site as well.

If neither of those options help, let us know and we can try to dig in a little more. You can also submit a help ticket at help.unc.edu to review your settings and see if anything needs to be changed.

[Jordan Adams]

@mpedzwat Sorry about that! That certainly shouldn’t be occurring. Like Paul said, please contact 962-HELP, and we’ll be able to get more information to be able to figure the issue out.

[bickford]

Hi, two questions:
1. I’m setting up a recurring meeting for my class, so they only have one meeting id to keep track of. We will be meeting during class time, but not every time, so I want to make it “no fixed time.” But . . . What exactly does that mean in terms of when the meeting starts and who in fact can start it?

I do want to enable people to join before me so they can chat. But I don’t like the idea of a meeting id floating around out there that anyone could use at anytime.

2. I have a class of 23. I’m guessing I won’t be able to see the list of participants all at once, without scrolling up and down. which means I won’t be able to see who has the “raised hand” icon on without scrolling back and forth constantly. Any ideas? Or does Zoom magically put people who have raised hands at the top of the list?

Nervously yours!
Susan

[Paul Wolff]

This is a reply from @jordan-adams we were having trouble getting to post:

@Susan Bickford, good questions. I’ll answer them in order:

1. “No fixed time” just means that the meeting ID# could be used at any time, so it’s up to you and your students to all get on board with using the space at X time. Just shooting your students a quick email or Sakai message to say “We’ll meet at 12:30 today” with a link to that particular meeting space is a good practice.

2. To be honest, I’ve not experienced this personally, but Zoom’s documentation indicates that participants are arranged in order of those permitted to talk and then those with raised hands. If it ends up being too distracting or burdensome during class, there’s three other good options for class of 23: A. tell students to interrupt with questions as needed, B. ask students if there are questions at regular intervals throughout the class, or C. ask that questions be typed into the chat, where you can more easily monitor them without constant audible interruption. It’ll be up to you, and what works best for you and your class. Feel free to reply at some point later with what you’ve found works best; I’m sure many faculty members are interested in hearing ideas. Thanks!

[fcwiss]

Hi All, does anyone know how to remove the outlook add-on for Zoom? I accepted it without thinking when setting up Zoom, and find it really annoying-keep getting pop-ups from outlook while trying to conduct my zoom classes.

[Paul Wolff]

@fcwiss – it’s probably worth submitting a help ticket at help.unc.edu so they can make sure they’re disabling exactly what you need given your situation. This is a great topic to bring up though, and that is the pop-ups you may get from other applications when hosting a Zoom meeting or doing a recording. It’s generally a good idea to close out Outlook and other applications you may have running while hosting a Zoom session to avoid this.

[Sudhanshu Handa]

When sharing my screen on Zoom, I cannot see the chat. So, I have no way of getting feed-back when ‘lecturing’ or doing a problem live using whiteboard. Is there any way to the chat box to appear for me when sharing the screen?

[Author]

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