recording narration over ppt slides. sound not working

[fcwiss]

Hi, I’ve recorded (narrated) several lectures using powerpoint slides. The recording seemed to be successful, I was able to play back with sound right after recording; but the sound is no longer accessible to my students or myself. The slides have the little sound icon on the bottom right, suggesting that there should be sound attached, and have the timings; but no sound!(I spent MANY hours on these ), neither I nor any students can access sound, so unlikely to be specific to a particular device or user error on the playback end.HELP?! (recorded on macbook pro, catalina 10.15.6; powerpoint for mac 16.41 office 365).

[Jordan Adams]

I’ll open up a ServiceNow ticket in your name, and be in contact with you there to get more information that we probably shouldn’t be sharing publicly. Thanks!

[Author]

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