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#1741
Alexis Dennis
Participant

Hi,

I asked my students to all log into Zoom using their UNC Zoom accounts at the beginning of the semester. I have several students who have been getting stuck in the “waiting room” at the beginning of each class, and then Zoom lists them as a ‘guest’ when they enter the classroom. Others students are able to join the class immediately. Many of the students getting stuck in the waiting room are telling me that they are logging into Zoom for class through UNC / through their UNC Zoom account.

I’ve tried to turn off the wait room in my settings, but this is still happening. Has anyone else had problems with this? Any advice on how to trouble shoot my settings to completely disable the wait room for class? This problem is especially difficult when students get kicked out of zoom in the middle of class and are trying to rejoin…

Thanks!
Alexis